• Free shipping over $200

    * exclusions apply.

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Daily Shipping from Christchurch

Shipping policy

We suggest that before you order from PickleBall Shop you read our Shipping & Returns information carefully.

Shipping Options
CourierPost Track & Trace (The Fastest Way) – target delivery is next working day (not guaranteed), online track & trace, delivers to rural areas and to NZ Post PO Boxes & Private Bags (may take longer)

You will be emailed a tracking number once your order is all complete, and our shipping system will also notify you of your parcels progress as well. In most cases they are delivered the following day from your order if you order Sunday through to Thursday. Orders placed on Friday/Saturday are shipped on Monday.

We have a flat rate for almost all of New Zealand using Courier Post, however if you are Rural, that price increases due to the additional costs to us from the courier companies. You are welcome to ship to a non rural address to get round this one.

Free shipping over $200 does not apply to Rural, however you are welcome to send to a non rural address to get the free shipping

If you have a problem with a delivery from a Courier Post, contact the carrier directly on 0800 268 743. Explain the problem and ask them what they can do to fix it. This could include problems with goods:

  • not delivered
  • damaged in transit
  • delivered but not signed for or left where they could be stolen or damaged.

Six tips to beat ‘porch pirates’
1: Get packages delivered to a place where someone will be home to receive them or to a work address.
2: If you do have deliveries made to your home, make sure you’re going to be home to sign for them or have a secure location where they can be left.
3: Make sure your delivery instructions are clear and ask for packages not to be placed at your front door, or on top of an apartment building post box.
4: If you’re not going to be home when the parcel is delivered, arrange to collect your parcel from the depot, or have the parcel redirected to the address of someone you trust.
5: Be smart when disposing of packaging, so passers-by can’t see if you’ve been buying expensive items.
6: Report any suspicious behaviour to the police. For example, if you see a car following a courier van or an unexpected visitor knocks on your door asking for someone you don’t know.

Shipping Costs are calculated at checkout

Shipping is done daily from our Christchurch store Monday through Friday excluding Public Holidays. Most packages arrive overnight by CourierPost.

Click and Collect (Local Christchurch orders)

Click & Collect is a completely free service! If our store has the item in stock, the turnaround time is 15 minutes from the time of order (during business hours).
TIP: keep in mind our trading hours when planning your collection. For same day collection it is best to order before 2pm.

Click and Collect is available weekdays 9am to 5:00pm and Saturdays 9am to 4pm. Closed Sundays.

Can someone collect my Click & Collect order for me?
Yes – family and friends can collect your order on your behalf. Just make sure they bring:

  • A copy of the order collection notification

Are all products available for Click & Collect?
All items are available for Click & Collect but there are some exceptions. Click & Collect will be shown as a delivery method on the product pages and at checkout if it is available for your selected items. the only items that are not available for Click and Collect are special order items.

International shipping is unavailable.

Cancel An Order
Fitness New Zealand Limited trading as Pickleball Store pride ourselves on our quick shipment of in stock products, same day order processing means that most domestic orders placed before 3pm central time Monday through Friday usually leave our warehouse the same business day!

  • Paying by Credit Card – the Payment fee is non-refundable as it is not refunded to the retailer (5%)
  • Paying by Afterpay – the Afterpay fee is non-refundable as that is not refunded to the retailer (5%).

Normally, once your order enters the ‘Processing’ part of your account status, it may not be cancelled or altered in any way. If your package has not been shipped yet, you can use the information on the Contact Us page to request alterations, however PLEASE NOTE, that if your package has already been assigned a ParcelPost or CourierPost Track & Trace we make NO GUARANTEE that the change can be made before the order ships. We regret any inconvenience this may cause you.

Payment Options
Credit Cards – We accept MasterCard® and Visa®

New Zealand Bank Deposit – We accept New Zealand bank deposits however please note that if paying via bank deposit, that your order will not be dispatched until the payment shows into our company bank account (which can take 1-3 working days to show).

Delivery Information
Orders placed before midnight for products that are in stock will generally be processed and shipped within 24 hours, providing all Credit Card information is validated. Orders placed during weekends or public holiday(s) will be processed the following business day. Please allow 2-5 working days for delivery of in stock products.